Simply Sapphires was formed by people who love and admire gemstones. We've been online selling only natural stones since July of 1998.  Here we try to answer some of the more common questions we receive.

Are your stones natural?

All of the stones in our inventory and on our site are natural. NOT one stone is man-made, lab created, or artificial. Our sapphires are not irradiated, diffused, glass filled, oiled, synthetic - and many are not even heat treated (over 95% of sapphires in the marketplace are heat treated to enhance color and/or clarity).

How do I know you're a real company?

Read our independent reviews. We think its very important to have unedited reviews of our business practices from our clients. All of these reviews are collected by outside organizations, We've seen some companies list anonymous reviews or a few sentences in quotes from outside parties, but does make you wonder why they don't give you access to the full unfiltered content.

Epinions

Better Business Bureau 

Ebay

Are the photos I see of the actual stone I'm interested in purchasing?

Yes. We buy in small quantities, and the stone you see is the one you are purchasing. Sometimes it takes us 30+ photos to capture a stone as it appears naturally. We never substitute photos of similar stones!

What is heat treatment and how does it affect the value of a stone?

Since about the Roman times, gemstones have been treated with heat to improve the color or appearance of the finished stone. For example, heating greenish brown Zoisite to 600 degrees Celsius produces the currently popular vibrant violet-blue Tanzanite. High quality unheated Rubies and Sapphires are extremely rare (only about <5% go untreated) and command a much higher market price. When purchasing high quality Rubies and Sapphires, ensure it's certified by a reputable lab, without that certification most insurers will not accept it as an untreated stone. Gems demonstrating natural phenomena such as star sapphires and star rubies will not have been heat treated since the heating process will alter the microscopic needle-like inclusions that create their star effect.

What are  certified stones?

We're very selective on which labs we use to perform analysis of our stones. No one that sells gems or jewelry should be certifying their own material, it's considered an industry bad practice. If you find a vendor that does,  insist on an independent 3rd party certification prior to purchase. There are so many fly by night labs that exist either only on paper, or in a corner of a desk that produce pretty looking certificates with no real value. Generally they don't have the equipment or expertise to produce a valid certification.  If you buy ANY certified stone, make sure the organization doing the certification is reputable. Among the best worldwide are

American Gem Trade Association – AGTA
American Gem Lab-AGL
Asian Institute of Gemological Sciences – AIGS
Canadian Gemological Association – CGA
The Gemological laboratory of Cisgem- CISGEM – Italy’s best known gemological lab
European Gem Lab-EGL
Gem and Jewelry Institute of Thailand – GJIT
Gemlab.net – Well-equipped Liechtenstein-based gem lab
Gemmological Association of Great Britain
Gemmological Association of Australia
Gemmological Institute of India – GII
Gemological Institute of America -GIA
Gübelin Gem Lab – Site of the world-renowned Gübelin Gem Lab
IGE – Instituto Gemológico Español – Spanish gemological institute
LabGem – Portuguese gem laboratory
Laboratoire français de Gemmologie
Swiss Gemmological Institute (SSEF) – One of the world’s top gem laboratories

 

Why aren't all stones certified?

Cost. An accurate certification from a reputable lab can cost between $50-300 a stone.

An honest and accurate appraisal/certification  of your stone should be an independent one. Don't be afraid to ask.

As Simply Sapphires is a member of the AGTA, the AGTA prohibits its members from certifying/appraising internally, because of the obvious confict of interest issues that could occur.

What if I don't like it once I receive it?

Return it to us. We guarantee complete customer satisfaction with every purchase. If you order an item from us and are not completely satisfied, you may return your order within 10 days of receipt for any reason. Shipping and insurance fees are non refundable. Items returned must be in the same condition as sent. To return or exchange merchandise, please send it fully insured and properly packaged by USPS, UPS or FEDEX with your instructions for exchange or refund.

Do you have a showroom?

No. One of the ways we keep our costs low is by minimizing the extras so we can remain focused on the stones alone. 

Do we sell settings?

We don't normally sell settings because it gets us away from our main love, the gemstones. We're happy to suggest suppliers for you by request. It seems most of our customers (both consumers and dealers) like to have the stones set themselves to create an original piece of gemstone art. We work with a small group of jeweleres nationwide that we know the quality of their work and would be happy to suggest one for you if you like.

How To Contact Us

Should you have any questions or concerns, please call us at (845) 297-9547 or (845) 297-2254 or toll free 1-877-711-GEMS or send email to info@simplysapphires.com . or just write to:

Simply Sapphires

P.O. Box 1281

Wappingers Falls, NY 12590